-
Return Policy
All sales are final. We do not accept product returns unless the product arrives to you damaged. Proof of damage would need to be submitted to nolametalworksllc@gmail.com. Proof of damage must be submitted within seven days of the delivery date. You will have the option to have the piece repaired or to be be refunded once the item is received.
-
Shipping Policy
Shipping prices are flat rates determined by size of package. Items are currently only being shipped within the US. Orders are generally shipped on Saturdays through USPS. The average delivery timeframe is within seven days from the date the item is provided to USPS. Any shipping issues will need to be handled by contacting USPS. We are not responsible for any errors made on behalf of USPS, however, we would be glad to submit an investigation through our shipping label vendor, Sendle.
-
Product Quality
All metal and gemstones are of great quality. All metal used is quality copper, brass, bronze, or sterling silver. Each item is carefully created to perfection. Any questions regarding your item can be emailed to nolametalworksllc@gmail.com.